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Terms of service

Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped. For products in stock with immediate shipment, 100% of the value of the order must be paid up front. Full amount deposit to confirm a pre-order is also required and no cancellations accepted after 24 hours of confirmation. Pre-orders may only be cancelled during the first 24 hours following confirmation. In this event, the full deposit will be refunded. In the event that it has been paid by credit or debit card, the fees charged by the credit card companies for the use of this payment method will be deducted from the refund. Once your order arrives, it will be shipped as soon as possible to the shipping address provided. You can contact us any time to know the status of your order or any other question. Customer support: 305-471-9041.

Shipping Policies

Shipping will be paid by the buyer in the amount agreed upon by Hispania Home at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by Hispania Home. Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible. IN STOCK: Following receipt of payment and verification of the shipping address, we guarantee delivery within 3-6 working days for all of our products in stock in the continental United States. PRE-ORDE: must be sent to our manufacturers in Spain for production. This type of order has a lead time of 8-12 weeks from the date of confirmation. On rare occasions when inventory is unexpectedly depleted or in events of force major in our factories in Europe or in the ports of origin or destination, an order may be delayed. In that case, our customer service department will contact you to inform you about the new delivery date. We offer free shipping within the continental United States for all of our products with some exceptions for pieces of furniture which due to their volume and special handling requirements necessitate special transportation and cargo services. Other destinations such as Canada, Alaska, Hawaii or Latin America and the Caribbean will have shipping charges added. In some instances, when the situation merits it, delivery to these destinations will be made directly from the factories in Europe to the client’s shipping address. All import duties on products shipped to destinations other than the continental United States, such as fees, taxes, customs brokerage, additional charges and other expenses related to the entry of the order into these territories are the responsibility of the customer. If necessary, we will put you in contact with our customs broker in the country of destination so that he can help you with the preparation of the documents you will need in order to complete the requirements for product importation. Free shipping within the continental United States does not include special customer requests such as: Interior delivery, reshipping when the customer misses a scheduled delivery, reshipping to another address not originally specified in the order, or storage due to a delay in receiving a delivery. Additional charges by the transportation company not specified in the original order to hispaniahome.com will be billed to the customer. In the event that the order is returned to hispaniahome.com due to negligence on the part of the customer, all expenses including those of free shipping will be charged to the customer. These costs will be deducted from the refund of the value of the returned order.

Instructions for Inspection of the order:

1. Inspect all boxes you receive before signing the receipt.

2. If you see exterior damage on some of the boxes, the nature of the damage must be noted on the Bill of Lading.

3. If the box is completely damaged, you must reject delivery, noting “Rejected due to damage” on the Bill of Lading. If the transporter does not give you adequate time to inspect the order, please note on the Bill of Lading: “Transporter did not permit inspection.”

4. If you detect merchandise with defects or damage, you must report it to Hispania Bath within 48 hours of receipt. If during the delivery inspection damages to packaging were not noted on the Bill of Lading, the customer is responsible for all costs related to the substitution of the damaged product. Incidents of damage reported after 48 hours will incur in Hispania Home not been able to proceed with a replacement or refund for your order.

5. When a product damaged during transportation is a product that is in stock, it will be substituted within 15 days.

6. If it is a pre-order, the period for substitution may take up to 12 weeks from the time the incident was reported.

7. If you detect a product missing from the items listed on your invoice and the Bill of Lading, please note the reference of the item not received on the Bill of Lading.

Refund/Return Policy

Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by Hispania Home and the buyer is unsatisfied, Hispania Home is not responsible for refund. Exchanges are granted on a case-by-case basis.

Returns on pre-orders are not accepted. If the shipping is damaged, repairs or replacement are executed, whichever is the best service upon the issue. The pieces subject to replacement will be manufactured again in our Spain factory as new and original as they should be. This process may take up to 12 weeks, depending on the damaged item(s).

If the purchased item comes from our stock, we accept returns or exchanges for another item within 15 days of receipt of the item. In that case, you must contact our customer service department: or call 305-471-9041. Once your request is approved, you will be given a RA (Return Authorization) number which you will use to identify your merchandise return documents. You must cover shipping costs and other costs related to the return of the merchandise.

Non-returnable goods cannot be neither returned nor refunded (Bathroom Vanities, Furniture, Pre-order funiture)

hispaniahome.com specializes in products designed in Europe in keeping with the most current trends in home furnishing design, and manufactured in Spain under the strictest quality control guidelines.

Our Number 1 goal is complete customer satisfaction; therefore, our policies are flexible regarding returns or exchanges if the product has not fulfilled the customer’s expectations.

Returned merchandise must be sent in its original conditions and packaging. You must ensure that the merchandise is adequately protected. We will not be responsible for refunds if the merchandise is returned in packaging that is different from the original packaging, or is damaged.Once the returned merchandise is inspected by hispaniahome.com and the conditions have been verified, we will proceed to refund your payment within 7 days of receipt of the same. In the event that you are requesting an exchange, we will proceed to issue a new invoice in which the resulting difference will be refunded or charged.

Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Complaints

Any complaints about items or services may be sent to our support team: Support Team email or (305) 471-9041. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

Legalities

Hispania Home is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.

I have read and agree to the terms and conditions.

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